Frequently Asked Question
Find answers to your questions related to SoufSouf products.
The return address of our store is 217 Wrangler Drive, Coppell, Texas 75019.
Additionally, our return address should not be used as the legal address for legal correspondence, The address should be used only for product returns.
Providing your email and phone number at checkout is crucial to:
- Ensure timely delivery
- Get real-time delivery updates
- Avoid items being held at customs or returned
When contact details are provided, it’s more likely that the package will be delivered on the first try. This is particularly helpful for couriers bringing packages to the recipient’s door, as they may struggle to complete deliveries without contact information.
Additionally, US Customs and Border Protection recently released a policy that strongly recommends including the recipient’s email and phone number to prevent items from being held at customs.
SoufSouf’s estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:
estimated fulfillment + estimated shipping = estimated delivery time
Our average order fulfillment takes 2–5 business days for all production techniques.
We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.
But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
- Issues with print files
- Products being out of stock
- Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions
Nonetheless, we work hard to meet our delivery estimates with each order.
If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location.
We know sustainable packaging is important to our customers, and we’re committed to finding the most sustainable solutions we can.
Currently, we are using packaging made of post-consumer recycled (PCR) plastics for all apparel orders shipped from our in-house facilities.
We’re switching to 90%–100% post-consumer recycled plastic packaging for apparel products in our in-house facilities all over North America.
Post-consumer recycled plastic (often referred to as PCR) is made from items that consumers use and recycle every day, like plastic bottles, food containers, etc.
PCR packaging protects the products just as well as virgin plastic bags and looks almost the same. However, choosing PCR plastic over virgin plastic is the right thing to do to minimize the environmental impact plastic has on our planet.
Around 86% of SoufSouf orders are delivered within the same region they’re fulfilled in. Having fulfillment centers close to our customers is good for both the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing CO₂ emissions produced when transporting orders.